Refund policy

RETURNS & EXCHANGES

We can turn your fortune around, and offer;

• 24 hour customer resolution
• 30 day return guarantee
• You can return your item for an exchange, refund or store credit*

EXCHANGE RESOLUTION

We prefer that our customers avoid online shopping misfortunes and although we take great care in providing measurements in our sizing guides, we recognise that sometimes, things can go wrong! Therefore we can turn your fortune around and offer to exchange styles or sizes on qualifying merchandise. Within a 45 day period from your purchase date, simply fill in the easy to use form and send it, along with your invoice and product/s, back to us to exchange. Prior to sending your items back, it is usually a good idea to let us know  what you would like to exchange the item for so we can place it on hold for you. This can be done via email hello@allthingscostume.com

To send your products back to us, follow these easy steps (please note that customers are responsible for the cost of return shipping): 

1. Simply send the unworn item back in original packaging or your own packaging within 30 days of purchase date, and we’ll refund the full cost of the item minus shipping costs.

2. Fill Out & Print our Retuns Label, or send an email to hello@allthingscostume.com with your Order Number, Name and Reason for Return.

1. Post the item back to our warehouse address. Please email for address. 

2. Keep a record of your tracking number for proof of lodgement.

3. Please ensure the item is unworn, unaltered and free of damages. Original tags must be attached, and items must be in original packaging.

If you are needing to exchange item or size and need an exchange processed within 2 weeks, we suggest that you place a new order online so that you receive your exchange item in time for your event, and then send your unsuitable item back to us for a refund. If you have plenty of time before you need your exchange item we can do a direct exchange for you.

REFUND RESOLUTION 

We want you to be just as confident in yourself as you are in our refund resolution! If you need to make a return, and would like to request a refund, please send us an email: hello@allthingscostume.com

Please return packed items within 30 days from original date of purchase, in a shipping envelope/bag/box. Items must be unused/ unworn and in the original undamaged packing, plus original invoice. Ship back to Shop Fortune for processing using shipping method of your choice. Please note that we do not refund shipping costs or the cost to return an item to us. We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

Please note that we do not refund shipping costs or the cost to return an item to us. A shipping fee of $12.99 will be deducted from refunds if free shipping was applied to the order. 

Returns will be processed within 3-14 business days upon receipt at Shop Fortune HQ.

Refunds are processed weekly, and all refunds are made back to the payment method used to pay for the order in the first place. If you paid by credit card, we do not need your details again as we will return your payment to your credit card directly through our bank. Paypal payments are returned to you directly via Paypal and we do not need any additional details from you.

**Important, Please Note – Orders placed using Afterpay that are being returned for refund, will incur a surcharge of 6% of the total order. This surcharge will be deducted from the refunded amount. We apologise for this inconvenience however; this is an unavoidable fee charged by Afterpay.

RETURN CONDITIONS

We're woeful that your Fortune didn't work out for you, but here's the good news: you get 30 days to return your items starting from the day you receive your dispatch email. Now your fortune has changed!

However, here is the fine print. In order to receive your exchange or refund, you must meet the following conditions:

• The item must be received back within 30 days of you receiving your parcel.
• Last Chance Sale Items are not subject to a return or refund.
• All returns must be received in their original condition, unworn, unwashed and with all tags and hygiene seals intact (if applicable). Any goods or garments that have been damaged or altered from their original condition (ie, not in a resalable condition) are not eligible for return, including faulty garments.
• No makeup or fake tan marks, lotion or body glitter. No human & animal/ pet hair on them. Items must not be soiled or stained. Items must not smell of smoke, body odor or perfume.
• Panties and Items of Intimate Nature, Unsealed Hosiery, Unsealed body stockings, Unsealed Wigs, and other Items with tags removed will not be accepted. Due to the nature of some of our products, we cannot accept a return on these items for hygiene reasons.
• Gift Cards are non refundable or redeemable for cash
• We inspect all return items and any returns that fail to comply with the above conditions will be sent back to the customer at the customers expense. Postage will be paid by the customer.
• We will not refund any delivery fees that you have paid at purchase to have the product delivered to you; this is subject to your rights under the Australian Consumer Law.

ITEMS THAT CANNOT BE RETURNED

For hygiene reasons, we cannot accept returns on the following products if you have changed your mind or for sizing/fit, where applicable.

• Hosiery/ Panties/ Lingerie/ Bedroom costumes or any items including panties.
• Wigs if they have been opened
• Make-up/cosmetic products (i.e. self tanning lotion, body lotion, lipstick, body jewels etc)
• Any other items that are of a personal nature
• Last Chance Sale Items