FREE SHIPPING ON ALL ORDERS OVER $89
Ongoing challenges presented by the Covid-19 pandemic are causing delays of an additional 3 - 10 business days within the Australia Post standard network. For detailed current information regarding these delays please see information at Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
CLICK HERE FOR HOLIDAY DELIVERY TIMES
Orders under $89 are a flat rate charge of $7.99 for standard shipping or $11.99 for Express Shipping.
We have everything in our warehouse, ready to be shipped today. No dropshipping, no wait!
Are you waiting by the letterbox for your parcel to arrive? Honey, stop feeling so anxious, we got all the information you need regarding shipping right here! Need more help? Call us on 0490 296 711 or send us an email firstname.lastname@example.org. Our customer care team will find the answer you need, and might even give you breathing advice to calm down that rush of anxiety!
Domestic Shipping Information
Shop Fortune offers standard shipping for $7.99, Australia Post Express Post for $11.99 and FREE shipping on all domestic orders $89 AUD and over (Australian orders only).
International Shipping Information
Yes, Shop Fortune ships internationally for a flat rate of $29. International orders are dispatched nationwide using Australia Standard Post International.
All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note, many countries have specific import restrictions on certain products or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.
Shop Fortune does not offer any assistance in this process.
When will my order be shipped?
We guarantee same day dispatch!
We cannot guarantee delivery times. However, you should receive your delivery within the following time frames: (note: business days).
Standard Delivery - Free for Orders over $89 - Standard Shipping takes 2-6 days
Orders placed on any business day before 4pm Brisbane time will be dispatched the same day. Standard Shipping is a flat rate charge of $7.99 for all orders and is free for orders over $89. We’re 100% Australian owned and operated, and our warehouse is situated in the Sunshine Coast QLD. We always use the fastest shipping method available to ensure your item is delivered on time, into your hot little hands for that sexy night in or your besties costume party!
If you're feeling ancy, you can track
your order with the consignment number emailed to you once your order has been dispatched from our warehouse.
Please note, standard delivery times vary based on your location:
● Brisbane/ Sunshine Coast Metro: 0-1 business days
● Gold Coast Metro: 0-2 business days
● Sydney/ Melbourne/ Adelaide (ex. Brisbane): 1-2 business days
● Regional QLD: 1-3 business days
● Regional NSW: 1-3 business days
● Regional VIC: 1-2 business days
● Darwin: 1-3 business days
● Perth: 3-5 business days
Please Note: Free Standard Shipping for Orders over $89*. Orders under $89 will have the option during checkout to select Standard Shipping $7.99, or Express Shipping $11.99
Australia Post Premium Express Delivery - $11.99 Flat Rate - Next business day delivery*
INFORMATION REGARDING EXPRESS POST:
Ongoing challenges presented by the Covid-19 pandemic are causing delays of approximately 1-5 business days within the Australia Post express network, which means next day delivery is no longer guaranteed. Express Post parcels are prioritised for delivery within Australia. For detailed current information regarding these delays please see information at Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic
If you need it for the weekend, select the Express Shipping Option at checkout.
We don’t dropship and we pinky promise that everything online is kept in our warehouse, ready to post to you, today!
*Delivery time is estimated at 1-2 business days for most metropolitan suburbs and larger regional areas Australia wide when you order before our 4.00pm Brisbane time cut-off.
(Customers within Australia only) Customers who qualify for free standard shipping will have the option to upgrade to Express Shipping for the additional $11.99 charge.
PLEASE NOTE: The time frames above are estimates only. Sometimes there can be unexpected delays. Courier Delivery and Australia Post delivery times are beyond our control. Shop Fortune will GUARANTEE that all orders made before 4pm will be posted on the SAME DAY, however we cannot control delivery times once the parcel is in the hands of our Courier Service or Australia Post. We do not offer compensation for orders received outside these times. However you can choose to return your unworn item for a full refund, minus shipping. Delays are rare, but can happen unexpectedly. We will do our best to fix any issues that may arise in regards to your order being delivered.
Overnight Courier- StarTrack Overnight Express Delivery
When you’ve got the need, the need for speed, email our Customer Service team to find out how quickly we can post your item for you! We will get custom quotes for you for the following:
Express overnight delivery to customers in Metro & Greater Qld. ( Monday - Friday only, excluding public holidays)
Order by 10 am Monday - Friday, and then wait patiently by your post box for your special delivery, delivered the next day! That’s only 1 sleep!
Who can believe you can get such quick service for a flat rate of (price on application). It’s like you’ve got your own fairy godmother!
Please note, we cannot ship to PO Box or Parcel Locker addresses for this service
Please contact Customer Service if you would like to enquire about this delivery method.
Sunshine Coast Customers
Party is on tonight and you need something NOW? Last minute doesn't mean less amazing!
Pick up your order from our Sunshine Coast based warehouse. Call us on 0490 296 711 to make an appointment.
Tracking your order
So you track your daily water take, your period, your screen time… YOUR BOYFRIEND (You don’t have to admit it, your secret is safe with us….) And we know your DYING to track your parcel. So where is my order? Track bellow, because who doesn't get excited by a parcel?
Free Standard Delivery Terms and Conditions
We offer free shipping because we are online shoppers too, and we understand how important it is to rationalize buying something online instead of going to a store! ( you’re saving on petrol, duh!) We offer fuss free shopping, so you can shop 24/7, in your pyjamas, or lingerie! ;)
Have you got questions about how our free shipping works?
- Free standard delivery applies only to the initial purchase
- Free standard delivery only applies to orders over $89. Orders from $0 - $88.99 are required to pay for shipping, and customers can choose from our range of best priced shipping options.
- Items sent in exchange for a returned item that was sent free of postage costs, will need to have the postage cost added. The rate is $8.99 to send your replacement item/s via standard delivery or $11.99 for express delivery. This will need to be paid before we post your item. Alternatively, you can include a self addressed prepaid Australia Post satchel for us to send your replacement in.
Still nervous about when your parcel will arrive?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days, like the week before Halloween! If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time!